ManicMammy’s Blog

Stupid rules annoy and frustrate me. These days, I don’t think families of over 6 people are that strange or occur that infrequently. Yet, as we are a family of 7,  when I try to book flights online with aerlingus.com, I am given the following message and am unable  to proceed with flight booking.

There is no obvious contact email address on the website, so I rang the online reservations phone number. I really don’t know why I bothered.

Reservations:”yeah, we dont do bookings online for over 6 people”

Me: “why?”

Reservations:”Cause, thats a group”

Me: “really? because the website says a group must be 10 people or over?”

Reservations: “yeah, you’ll have to make separate bookings”

Me: “who do I email to complain about this?”

Reservations: “you’ll have to fax or write in”

Excellent. Tip top customer service with up to date technology. Give me patience.